✉️ Get in touch
We'd love to hear from you
Have a question about your book, a technical issue, or just want to say hello? We're here to help.
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Contact info
Email support
lifebooks@lifebooksil.com
We reply within 24 hours
We reply within 24 hours
Response time
Usually within a few hours during business days
Book issues
Please include your book ID or the child's name
FAQ
How long does book generation take?
Usually 5–10 minutes. We generate 12 unique illustrations plus the cover — all powered by AI.
My PDF didn't download. What now?
Try refreshing the delivery page and clicking Download again. If it still fails, contact us with your book ID.
Can I get a refund?
If you're not happy with your book, reach out within 7 days and we'll make it right.
Can I change the child's name or story?
Each book is generated fresh. To change details, please create a new book from the home page.